If you are considering closing an Imperial wins account, deal with unused loyalty points before submitting the request. The published terms explain how points are earned, converted and cancelled after inactivity, but they do not promise a cash payment for points left on a closed account. This guide covers the practical steps, relevant limits, payment checks and New Zealand consumer considerations. For general account-safety reading, the https://www.skinrevision.co.nz/ resource is separate from casino terms and does not change the account rules. 18+; if gambling is causing concern, call the Gambling Helpline on 0800 654 655.
What happens to Imperial wins loyalty points at closure?
Imperial wins calls its loyalty currency Complementary Points. The terms state that points can be converted into EUR, USD, CAD, NZD or INR, with 100 points equal to one currency unit. They do not state that unused points are paid out, transferred or preserved after an account is closed.
The published rules focus on inactivity, not closure
Unused points are voided after 90 days without a login. That rule is different from account closure, so it should not be treated as a guaranteed closure procedure. Once an account is permanently closed, access to the points balance may no longer be available. The safest approach is to request a conversion before closure and obtain a written answer from support.
How Imperial wins points are earned and converted
Points become available from midnight GMT after the first deposit, and the terms describe them as rewards connected with wagering. The scheme has a monthly ceiling of 100,000 points. Conversion is not a direct bank withdrawal; it changes points into bonus-related value under the applicable account rules.
Conversion does not necessarily mean cash in your bank
The published conversion example is 340 points for three currency units, leaving 40 points behind. That remainder matters when planning a closure. Converted value may also be subject to withdrawal rules, including a cap stated on the Withdrawal Limits page. Before requesting closure, ask whether the converted amount can be withdrawn, whether wagering applies and whether any balance will expire.
| Point rule | Published detail |
|---|---|
| Conversion currencies | EUR, USD, CAD, NZD and INR |
| Standard conversion example | 100 points = 1 currency unit |
| Conversion example with remainder | 340 points = 3 units, with 40 points remaining |
| Monthly earning limit | 100,000 points per calendar month |
| Inactivity expiry | Points are voided after 90 days without login |
Steps to take before closing an Imperial wins account
Closing an account first and asking about points later creates avoidable uncertainty. A short preparation check gives you a clearer record of the balance, conversion request and any pending withdrawal. It also helps support identify the correct account without relying on incomplete messages.
Make a documented request before submitting closure
Contact Imperial wins customer support through the 24/7 email address or the live-chat widget. Ask for the current points balance, the available conversion amount, the treatment of leftover points and the deadline for completing the process. Save screenshots and copies of replies. Do not send passwords or disclose more personal information than the verification process requires.
- Log in and record the points balance, cash balance and any pending bonus.
- Check whether the account has been inactive long enough to trigger the 90-day points rule.
- Ask support to confirm the conversion and withdrawal conditions in writing.
- Complete any permitted conversion before requesting permanent closure.
- Save the closure confirmation and all related correspondence.
How pending withdrawals affect unused points
A points request should be kept separate from a withdrawal request. Imperial wins says withdrawals are normally targeted for processing within three business days. After approval, cards and bank transfers can take up to four further business days, while e-wallets are typically faster. A pending withdrawal, identity check or payment review may delay account closure.
Complete verification before asking for closure
Know-your-customer checks apply to depositing players, and further evidence can include identity, address, payment-account ownership and source-of-funds documents. The terms also require payment accounts to be in the player’s name. If support asks for documents, complete the review through the official site before closing the account and retain proof of the final balance.
| Banking point | Published detail |
|---|---|
| Official processing target | Within 3 business days |
| Card or bank transfer after approval | Up to 4 business days |
| E-wallet timing | Typically instant after approval |
| Maximum deposit per transaction | €7,000 or equivalent |
| Possible fee on lightly wagered withdrawals | 15%, with a €10 minimum |
Related account issues for New Zealand players
Points are only one part of the closure decision. Imperial wins supports NZD accounts according to the available account information, while some third-party listings describe other currencies and payment methods. Treat cashier details shown after login as the current reference rather than assuming that every listed option is available to you.
An Imperial wins casino New Zealand search can also produce look-alike domains. Use imperialwins.com rather than unofficial sites that claim to be the operator. The same caution applies to searches for an imperial wins credit card casino or imperial wins roulette: payment availability and game access should be checked inside the genuine account, not inferred from an advert.
What to do if support will not clarify the balance
If Imperial wins customer support does not explain what will happen to unused points, do not close the account until you have decided whether the uncertainty is acceptable. Send one clear written request with your username or registered email, the points balance and the exact questions you need answered. Request a final account statement if one is available.
The site quotes Curaçao licence OGL/2024/284/0863, but the Curaçao Gaming Authority validator showed a status of “Revoked” on 21 September 2026. Imperial wins should not be described as currently licensed in New Zealand or approved by the Department of Internal Affairs. Keep records of any unresolved balance issue, and seek independent help if money remains disputed. 18+; the Gambling Helpline is available on 0800 654 655.
Conclusion
The published Imperial wins rules do not guarantee that unused loyalty points will be paid when an account is closed. They do give clear figures for conversion, the 100,000-point monthly limit and the 90-day inactivity expiry. Convert eligible points first, settle withdrawals and verification, then obtain written confirmation of the final balance before closure. If support cannot give a clear answer, preserve your records and avoid assuming that points have cash value.
Frequently Asked Questions
These answers address common closure concerns that are not fully resolved by the loyalty wording alone. Always check the terms and account messages that apply to your individual balance.
Can Imperial wins points be withdrawn as cash?
The terms describe conversion into supported currency units, but they do not guarantee that unused points can be withdrawn directly as cash. Converted value may be subject to separate withdrawal conditions and limits. Ask support to confirm the exact treatment before converting or closing the account.
Do points disappear immediately when an account closes?
No published rule gives a specific closure timetable. The confirmed expiry rule concerns 90 days without login, not permanent closure. Because access may end once closure is completed, treat closure as potentially final and request conversion or written clarification beforehand.
Can support reopen a closed Imperial wins account?
The available terms do not promise that a closed account can be reopened. Support may need to review the request, but you should not rely on reactivation to recover points or funds. Save the closure confirmation and ask about outstanding balances before submitting the request.
What if a withdrawal is still pending?
Ask support whether the withdrawal must finish before closure. Imperial wins states that processing is targeted within three business days, with additional time possible for cards and bank transfers after approval. Complete identity checks and keep the transaction reference until the money arrives.
